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Answer
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:
Hand Reader just stops communicating via Ethernet?
Resolution:
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:
Where do I find wiring information on the DC-104 data converter for Biometric FingerKey products?
Resolution:
For wiring information on the DC-104 data converter for Biometric FingerKey products refer to DC-104 technical note. **10/6/2021: Note: The attached document is legacy In...:
What options do I have if I have forgotten my HandNet for Windows login?
Resolution:
In order to reset a login for HandNet for Windows, its database has to be modified by a qualified technical support representative. A user database recovery service is a billable service...: