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cannot save pin code
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RELATED FAQS
Question
Answer
How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
Resolution:
- With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:
Why does my AD-200 not accept a new programming code?
Resolution:
Early versions (12/09 ) of the AD200 User Guide in many DEMO kits incorrectly state the Programming sequence to change the a programming code. It shows entering the new programming code o...:
Driver pins on SFIC mortise housings loosen up and fall out.
Resolution:
Issue: Schlage SFIC mortise cylinders have potential for the driver pins to fall out affecting the ability to lock and unlock the device.Facts: Housings manufactured between 06/01/2...:
Can a Pin & Barrel Continuous Hinge be cut to size in the field?
Resolution:
Many 600 and 700 Series Pin & Barrel Continuous Hinges can be cut down in the field following the steps provided in the installation instructions to cut the bottom of the hinge. For a sma...:
What firmware does my CO-100 lock have?
Resolution:
CO-100 now has NEW lock status reporting capabilities. Battery status, firmware version, hardware version and PCB serial number. See instructions below for these status menus. :
Can a hinge pin door stop be used with the 3SP1 spring hinge?
Resolution:
The 3SP1 commercial spring hinge does not have a hinge pin design that will accommodate a hinge pin door stop. Please note: hinge pin door stops are intended for use in residential applicatio...:
Locknetics DKP-NS Keypad - Removing Single User PIN
Resolution:
The keypad does not allow for the removal of specific user pin codes, you can only overwrite them using step 2A in the user guide (here).:
What is the diameter of a 5BB1 hinge pin?
Resolution:
Diameter is 5/16" with a wider knurled collar under the pin, though the hinge pin is not always consistently that size and may vary slightly. This is commonly asked to see if this hinge...:
Why do the batteries in my AD four battery pack pop out?
Resolution:
The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - Improved spring ...:
What would keep the latch bolt on a 33A device from retracting all the way when dogged?
Resolution:
Bad dogging hook on the dogging assembly could cause the 33A/35A and 98/99 exit device latch bolt not to retract completely.:
What can I do if my biometric GT-400 isn't keeping the time?
Resolution:
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...:
What causes the top latch of a 1690 to not hold in the retracted position while the door swings?
Resolution:
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...:
How to adjust a 4010 hold open arm?
Resolution:
The correct method (process) for setting the hold open is: The 4010 hold open arms are handed, verify correct hand arm. (R or L stamped on main arm) Loosen the hold open nut. Opened the door ...:
Why would an EL1690 retract the rods but not hold them?.
Resolution:
One of the following items may cause the EL1690 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...:
What would keep the vertical rod exit devices top latch from being held retracted in the open position?
Resolution:
Following exit devices 2227/F, 33/3527A/F, 33/3547A/48A/F, 98/9927/F and 98/9947/48/F have similar rod adjustment procedures. All top latches control the bottom latch assemblies. When do...: