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Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

What is the minimum stile for the 98/99 rim device?

Resolution: Minimum stile depends on several factors. The information will be on the specific template for your door and hardware.Start by opening the templates page.Click here -->: 98/99 T...:

Does Steelcraft have frame installation instructions?

Resolution: It is always recommended to point installers to the industry installation manuals which are very comprehensive and are ANSI documentsClick here to get the updated link to the Steelcraft Shop M...:

160-4

Resolution: Lock Prep, Cylindrical Lock Prep for Knob trim; ANSIA115.2, Door Lock PrepA 160-4 lock is a cylindrical lock preparation. The lock has a 2 1/8” diameter bore through the door with a 2 3/4" backset...:

What would cause a 4600 operator to click a few times when the actuator is pushed, but not open the door?

Resolution: If a 4600 clicks, but won't open the door: Verify proper connection of all the control box connectors. Verify correct manual operation of door. Verify actuator connections and any strike/maglo...:

Why can't I LINK my AD-Series lock?

Resolution: 4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:

What is the part number for the offset link for 98/9947WDC devices?

Resolution: The offset links for the 98/9947WDC devices can be ordered using part number 900871 which includes two links and locknuts.:

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