Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
Cm error code
”
RELATED FAQS
Question
Answer
Why does my key cylinder spin and not lock or unlock the ND?
Resolution:
This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder. The FSIC driver also could have come loose from the core in the spindle. :
I can not remove the key from the cylinder on my BE365 deadbolt lock.
Resolution:
After rotating the key to unlock the lock, you must return the key to its normal position to remove it. :
How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
Resolution:
- With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:
Which AD firmware package version supports WRI400/CT5000 devices?
Resolution:
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.:
What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
Resolution:
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times. This will enable the lock to couple to the HHD.:
What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?
Resolution:
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:
What is the part number for the ND solenoid?
Resolution:
The new motor driven ND electrified locks shipped after March 14, 2016 do not require a solenoid. The Schlage ND-Series electrified locks shipped prior to March 14, 2016 would have used a...:
What is the part number for the Fail Safe slider for the 6211?
Resolution:
The sliders are different between the 6211 and 6211WF. The FS slider part number for the 6211 is 090591 The 6211WF FS slider is 090798. :
How do you identify what size a 2030 closer is?
Resolution:
The Date Code and Closer Size are stamped in the backside of the closer body. These stamps will be on a smooth machined surface of the cylinder.Closer Size:If the number is "1", the...:
CM Lock Manual Programming Disabled
Resolution:
When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual ...:
What causes an E02 Error Code on a 4600 operator?
Resolution:
An error code E02 indicate a short on the 12/24 VDC power supply. On current I/O Boards with the 1-24 terminal strip: Verify any wiring on the power outpu...:
What is an error code E04 on an LCN 4600?
Resolution:
An error - E 04 - is an indication of a constant activation input from either the "Hold Open" switch or a "Wall Activation" switch when the 4600 power is turned on. This condition also occurs when ...:
Why does my AD-200 not accept a new programming code?
Resolution:
Early versions (12/09 ) of the AD200 User Guide in many DEMO kits incorrectly state the Programming sequence to change the a programming code. It shows entering the new programming code o...:
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
What is the maximum glass light size on a 3 hour (180 minute) fire rated door?
Resolution:
Maximum glass light sizes for 3 hour fire doors is as follows: Wire glass - not approved for use in 3 hour fire doors. Ceramic glass: UL & ITS/WH allow one (1) light with 100 square inc...:
When did we start shipping the Senior Swing, Benchmark, and Falcon operators with the ES Filter?
Resolution:
On the Benchmark, if there is line noise from a strike then the unit will lose it's hold open time. Adding the ES Filter, which is a diode, will resolve this issue and the unit will hold it's...:
What is the GWES error that is seen on the Hand Held device (HHD)?
Resolution:
When the GWES error occurs, RESET the Hand Held Device using the RESET button under the battery cover. After RESET of the Hand Held Device (HHD), the error will be gone.:
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...: