Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
error enrolling credential
”
RELATED FAQS
Question
Answer
Schlage Engage - "Credential has been used in the past and cannot be reused" Error
Resolution:
This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site. Recommend ...:
Schlage MT20 Enrollment Reader - Enrolling 3rd Party Smart Cards via CSN
Resolution:
To configure an MT20 to enroll 3rd party smart cards via CSN: Use configuration card, part number CE-404-033, "Enable CSN". The MT20 can then be used to enroll 3rd party smart credentia...:
Schlage Engage Readers and Locks - Enrolling iClass CSN
Resolution:
iClass cards read differently on CTE and NDE. NDE readers can only see a truncated 40-bit iClass CSN CTE's MT11 and MT15 readers see a 64-bit iClass CSN, by default. ...:
Schlage Mobile Credentials - Enrolling Into Multiple Sites
Resolution:
The same mobile number cannot be enrolled in more than one Engage site. :
How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?
Resolution:
There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...:
Can you batch enroll credentials to the Express software?
Resolution:
No, you cannot. You will have to present each credential one at a time. :
Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
What does "Sorry, Can't Add" mean on a hand reader?
Resolution:
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader...:
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
Resolution:
The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...: