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“ Key stuck in new lock ”

Resolution: When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:

What would cause a key to get stuck in a cylinder?

Resolution: Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...:

CM Lock Manual Programming Disabled

Resolution: When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual ...:

How do I identify the old Falcon T lock chassis versus the new T lock chassis?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The date of manufacture printed on the chassis cover (see below), will determine if you have a ...:

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“ Key stuck in new lock ”

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