Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
nde forced door alert
”
RELATED FAQS
Question
Answer
What would cause Tamper Alert on the NDE lock?
Resolution:
Tamper Alert is typically caused by a missing or misaligned magnet behind the Strike Plate on the door frame on the original NDE locks. There should be two magnets on a plastic strip that get...:
Schlage NDE on 1-3/8" Door Applications
Resolution:
An NDE can only be installed on a 1 3/8 inch door if a 1/8 inch shim is installed underneath both the interior and exterior halves of the door. The end user can either fashion one themselves or the...:
Degaussing NDE Spring cages
Resolution:
1) Remove the spring cages from the lock. 2) Swipe the flat side of the spring cages across the degausser surface 2-3 times. 3) Reassemble lock, and recalibrate DPS using Engage App :
Engage NDE and LE - Mechanical Key Override and Audits
Resolution:
A mechanical key entry will cause a forced door if the NDEB is in the locked/secure state. There is no Key switch in the NDE. When a key opens the door the NDE see the DPS change and reports t...:
Engage Locks - Firmware Version Not Showing Updated in Portal after Upgrade
Resolution:
Sync the controller or lock via the mobile app to update the web portal with the new firmware version.:
What is included in the 10-132-118 strike for the NDE lock?
Resolution:
The 1 1/8" - Square corner, T-strike, box, 1 1/8" x 2 3/4" (1) T-strike (1) Standard box (1) Door position magnet :
NDE
Resolution:
NDE Series wireless locks utilize the standard ND cylindrical door prep. NDE Series wireless locks simplify installation by combining the lock, credential reader, door position sensor and request-t...: