Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

“ no credential found in mobile app ”

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Can I remotely open the NDEB with my phone app?

Resolution: The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?

Resolution: If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:

Can they add the same mobile credential to multiple sites?

Resolution: No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :

Can you batch enroll credentials to the Express software?

Resolution: No, you cannot. You will have to present each credential one at a time. :

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

“ no credential found in mobile app ”

RELATED FAQS