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Question
Answer
What is the new option for the old 873-AC board?
Resolution:
When the new PS900 series power supplies were created we did not pursue a version of these option boards. Need to discuss the specific hardware they are using and requirements to determine the app...:
Brivo Access Control Panel does not work with a PIB300-2D or a PIM400-TD2
Resolution:
Update the PIM-400-TD2 firmware to version 2.14.2 or higher to be compatible with Brivo Access Panels:
Why does the DC output voltage on the PS914-2RS or PS914-4RL drops when access control is activated?
Resolution:
Following items could cause the DC output on PS914 series power supply to drop when access control is activated. Wrong gauge wire from power supply to the the power transfer. Excessive wire run...:
Wiring diagrams for Avigilon RedCloud Access Control System with AD-300 Hardwired, AD-400 Wireless Locks.
Resolution:
Partner Solution: Integrated Access Control Solution with AD-300 Hardwired, AD-400 Wireless Locks and Avigilon RedCloud Access Control System.See the download cut sheet at:Avigilon Red Cloud&n...:
Schlage Express
Resolution:
Schlage Express is an access control management system that manages electronic access control devices. Schlage Express manages and monitors offline devices. Each device has unique characteristics, ...:
Is the C987 a small format or full size core?
Resolution:
The "C" indicates small format IC core, which is the only core style Falcon products. The C987 will be provided less core unless -6, or -7 suffix is specified (6 or 7 pin core) Example:...:
Can the Falcon 25-V be cut to fit on a 2' door?
Resolution:
The standard Falcon 25V vertical rod cannot be cut to fit on a 2 feet door opening. This device requires 2' 7 1/8" minimum door opening. Falcon offers a device that can be used on a 2 feet doo...:
Will a 4040SE open and hold at 180°?
Resolution:
No, LCN does not have an electronic hold open closer (SE/ME Series) that will provide a solid 180° hold open position. The 3130SE has an adjustable hold open position from 85° to 110° maximum. ...:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
How do I fix a Benchmark 9100 that the belt keeps sliding down on motor gearbox?
Resolution:
The Benchmark and Falcon operator gearbox assemblies are not repairable. The gearbox belt and/or pulley cannot be replaced in the field, the gearbox would need to be replaced as a complete assembly...:
Does Falcon provide an On/Off switch for the 8200 series operator?
Resolution:
The Falcon 8200 operator is not available with a factory supplied on/off switch. If required, it must be supplied by others.:
What is the part number for the plate and the 2030 cylinder?
Resolution:
Part numbers listed below: 2030-3071 cylinder assembly includes the closer cylinder and finish plate. 2030-3971 is the cylinder only. 2030-3002 is the finish plate. 2030-3077T is ...:
Is a standard cylinder keyway such as "C" available in SFIC?
Resolution:
It is not possible to key SFIC and standard cylinders including Schlage FSIC into the same system. A keyway name may be shared between the two key fami...:
Is dogging available w/ EL option on 24 or 25 series devices?
Resolution:
This option is not available as the solenoid is in the mechanism case where the dogging components would go. An HD-EL solenoid is not available, and Special Dogging(SD) is not an optio...:
How do you get a 4600 Series operator out of "Fire Alarm" mode?
Resolution:
The "Fire Alarm" indication occurs when there is no connection across terminals 13 & 14. Check to verify that the "Fire Alarm" shunt (R1 jumper) on the I/O board has not been cut. Install jumpe...:
Where can I order a Hand Held Device (HHD), Pidion, accessories?
Resolution:
Warranty on the HHD is one (1) year from date of purchase. The battery for the HHD (Bluebird Pidion) is covered under warranty. However, as the batteries are not ...:
I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
Resolution:
Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:
Can you get a 33/35A Rim device fire rated?
Resolution:
Yes. A fire rating was approved in 2016.Please see the 33A/35A catalog here for more information:http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/Catalog/Von_Duprin_33A.35A_Se...:
Can you get the ND series lock in a 609 finish?
Resolution:
As standard the ND lock is not available in a 609 finish.:
Can I get Falcon locks in a 612 finish?
Resolution:
Effective Feb 25, 2008 Falcon no longer offer a 612 finish on any product.:
Why do I get error message "E701 - Programming Lock Failed" on my Hand Held Device while programming an AD lockset?
Resolution:
Update your lockset using ADFwPkg 2.19.0 or higher. This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.:
If you order the Von Duprin trim only do you get the screw pack for a 1 3/4" and 2 1/4" door?
Resolution:
All Von Duprin 98 and 99 trims include screws for both 1 3/4" and 2 1/4" thick doors.:
How do I manually program the AD300 RS-485 Address?
Resolution:
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...:
Why is the AD400 unlocked after I tested it with my SUS/HHD.
Resolution:
Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2:
Can the Von Duprin exit alarm ALK and electric latch retraction QEL or EL device be in the same device?
Resolution:
No, Von Duprin exit alarm ALK and electric latch retraction QEL or EL are installed in the same location and can't be ordered together with the same device.:
What does B80 or B140 indicate on an ME closer?
Resolution:
The "B" means "Bypass". The "80 or 140" is the degree of door opening from the fully closed position. "B80" means the hold open feature is bypassed (will not hold open) until the door is opened...:
Are lever trims available for DOM devices?
Resolution:
The only Falcon Doromatic device with a lever trim option trim is the 1790 device.:
Which closers are available with the TEL option?
Resolution:
The TEL option is only available on the 4010, 4020, and the 4110 series closers. The 4041/4040XP is not available with TEL (telephone closer). :
Are glass lights available in the H-Series door?
Resolution:
Steelcraft offers all the standard lights as well as special size glass lights in the H-series door. Effective April 1, 2012, (Bulletin # B-100.12) the default for Dezigner Trim in H-Series D...:
Where can I find discontinued G lock templates?
Resolution:
Schlage G Series template locate here. :
Replacement BNC Cable for SNAP Programmer
Resolution:
This product is obsolete and is no longer available from Schlage Electronics.:
The plug on my CIP Module is broken
Resolution:
The miniature banana plug on the module can be ordered directly from the part manufacture (Pomona Electronics, Sales: 900-490-2361 part number model #4513) or from (Digi-Key part number 501-1425-ND).:
Do LCN closers come with thru bolts?
Resolution:
The standard screw pack for most LCN closer is the SRT (Self Reaming and Tapping) screw. Thru bolts are an option but must be specified on the order. There is no charge for them, but they...:
CM Lock Manual Programming Disabled
Resolution:
When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual ...:
What sections are used on split keys?
Resolution:
Split key systems are delivered in the highest level section on the key tip (insert): L - obverse or classic Y - reverse 0000 - Paracentric ZZZZ - Quad D000 - restricted Everest C000 - open...:
What are the 1460 closer arm options?
Resolution:
The 1460 Regular Arm part numbers are: Regular Arm -- 1460-3077 or 1460-3077L for long arm (must specify finish). Regular Arm with PA -- 1460-3077PA (must specify finish). Regular Hold Open Ar...:
Where are the PS914 instructions?
Resolution:
The link to the specific sheet can be found by clicking here: http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Von_Duprin_PS914_Power_Supply_Installation_I...:
Is there a replacement for the old LCN 4010SE or the 4110SE?
Resolution:
The LCN 4010SE / 4110 SE series are obsolete, and on longer available (discontinued around Aug 1995). They were replaced by the 4040SE series.The 4010SE / 4110 SE track is replaced w...:
Is there a Fire-Rated 33A Rim device?
Resolution:
The Von Duprin 33A/35A rim narrow style exit device is only for non rated openings and fire rating is not available with this device. The Falcon F24-R is a narrow style fire rated exit device T...:
Is the 2227 panic exit device available LBR?
Resolution:
The Von Duprin 2227 or 2227-F exit device is available less bottom rod. Specify 2227-LBR or 2227F-LBR for fire.:
How do I program my device?
Resolution:
The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...:
What is exposed glass size?
Resolution:
When dealing with glass lights in doors, there are three (3) critical dimensions which must be coordinated: Exposed Glass Size (EGS) - the horizontal and/or vertical dimensional size of the vision...:
How hot do the 6000 electric strikes get?
Resolution:
If the solenoid of the 6000 series electric strike is powered continuously with proper voltage at room temperature, the solenoid can feel very warm to the touch. Ensure the power supply ...:
What are the TWO red SCHLAGE flashes on an AD400?
Resolution:
ONE red flash, One red flash indicates RF COM loss, the AD400 radio did not get an answer from the PIM400-485 radio or the PIM400-TD2 radio. The PIM400-485 will turn off it's radio if th...:
Can you get Avalon lever for 25 series lever trim?
Resolution:
See 24 and 25 series trim section in the Price Book.:
Does Von Duprin still supply cylinders keyed alike?
Resolution:
Von Duprin does not supply cylinders keyed alike. Cylinders keyed alike are available from Schlage and Falcon.:
Do I have to use the 388 to get NL-OP on a 33A/35A series device?
Resolution:
The 388 Cylinder Control is required for the NL-OP function on a 33A/35A series exit devices.The 110NL is used on 22 and 98/99 series exit devices not 33/35A series devices.The 33A/35A de...:
Can I get a replacement arm for an old 4110SE closer?
Resolution:
The replacement arms for the older handed 4010SE/4110SE closers would be ordered as: 4040SE-3077T x ST-3035 for a RH arm. 4040SE-3077T x ST-3035-1 for a LH arm. :
How do you get the digital read out to light up on the Senior Swing Control Box?
Resolution:
There is a total of 4 red buttons on the front of the Senior Swing control box. To turn on the display, press and hold any 2 of the 4 red buttons at the same time for approximately 3-5 seconds. Y...:
What would cause a key to get stuck in a cylinder?
Resolution:
Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...:
Can I get a Senior Swing with a reduced opening force gearbox?
Resolution:
The older model Senior Swing came with 2 spring options. The "standard force" spring required 15 lbs of manual opening force, and reduced force "RF" required 11 lbs of manual opening force. All S...:
Is CD an option for the Dor O Matic devices?
Resolution:
Cylinder Dogging(CD) is not an option on any Falcon-Dor-o-matic device.:
Why won't my HHD connect to the AD300 lock?
Resolution:
If the AD300 power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...:
Do we offer a weatherproof electric strike?
Resolution:
No, due to the gate and backbox not being able to be sealed to keep water out of the electric strike a weather proof version is not available.:
On which closer is the fusible link arm available?
Resolution:
The Fusible Link arm is available with the 4010, 4020 and 4110 series closers. They all use the same Fusible Link arm. The UL Listing number is for the Fusible Link arms is R1943.The 4010 Series ca...:
What is the part number of the most recent SE track?
Resolution:
The SE series track is the same for all models. It is ordered by the closer model, followed by a -3038. Example -- 4040SE-3038 (specify voltage & finish) or 3130SE-3038 (specif...:
Should a solenoid be hot to the touch?
Resolution:
If there is concern that the solenoid or device is "too hot" or has the capability to cause injury, disconnect the device and contact a authorized service representative to analyze the opening.:
What is the part number for the offset link for 98/9947WDC devices?
Resolution:
The offset links for the 98/9947WDC devices can be ordered using part number 900871 which includes two links and locknuts.:
Can the EL solenoid be replaced in the former Monarch 17/18 devices?
Resolution:
It can but the solenoid will need to be purchased through New England Door Closer as the factory discontinued the old ELR solenoid (part #650092-000) in June 2010.:
How does the Von Duprin 98/99 rim or vertical rod exit device with lever trim convert from L to L-NL function?
Resolution:
To convert the Von Duprin 98/99 Rim or Vertical (Rod or Cable) Exit Device with functional lever (996L-R/V) to act like a rigid lever (996L-NL-R/V) with key over ride follow these steps: R...:
Can you get a metal cover on a 1461?
Resolution:
A designer series metal cover is an option with the 1460 series closer, the part number is, 1460-72DS1.Adapter Kit used to mount cover to the closer – part number: 1460-3373. ...:
What does AVB mean in a closer and which closers are available with this option?
Resolution:
AVB stands for Advanced Variable Backcheck. It is a cylinder option when ordering, that allows backcheck to start at about 45 degrees instead of the normal 75 degrees. 4110, 4210...:
Does a SEH require a door closer?
Resolution:
The SEH is an "electronic holder" (ONLY) that is used to hold open a Fire Rated opening. It requires a door closer to be mounted on the opposite side. It is normally used on an existing opening wit...:
What would replace a 4013 closer?
Resolution:
The 4010 Series "fixed" sized springs are no longer available. The 4010 Series closer are now available as a 4011 and a 4016. The 4011 is an adjustable spring closer for sizes 1-5. The 4016 is stil...:
How is a bitting list obtained?
Resolution:
A purchase order must by entered through Order Entry.Part number 50-123 for Schlage and 50-123F for Falcon. Reference the structure number (preferred) or an order number for existing mas...:
Why can't I get my JD YA6 cylinder to install into an AD-Series lock?
Resolution:
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder. Interchangeable cylinders assume that the lever and taipiece is i...:
How do I get a Size 1 (ADA) closer to close against air pressure?
Resolution:
If an Size 1 (ADA) closer is set to 5 lbs. opening force, it will only have about 3 lbs. (60/70%) closing force. If the closer will not close against air pressure, but the ADA requirements have to ...:
I replaced the CT5000 coin cell, but I still get a Low Battery indication.
Resolution:
Coin Cell part number is CR2025 - 3Volt Lithium - available at most any battery store.:
Can I get the RU series with a Schlage Full Size Interchangeable core?
Resolution:
The RU lock can accept a Schlage Full Size core, but the cylinder suffix must be specified as "J IC-SC" so the correct parts are supplied. The tailpiece will come with the lock. Example: RU581J IC-SC:
Can you get an E9875L or E9975L with a rigid lever (L-NL or L-DT)?
Resolution:
The E7500 electric mortise lock body supplied on E98/9975 devices require active trims (L, L-BE, TP, TP-BE, K, or K-BE) to retract the latch after the electronic lock body unlocks.:
Can I get Excel spreadsheet data from my Schlage Express Software reports?
Resolution:
Can I get Excel spreadsheet data from my Schlage Express Software reports? Yes... in any already generated report from Schlage Express, right click anywhere in the "white space" and Select Expo...:
Do I need to order the LCN 4040XP closer X ST-3596 to get the cover screw to secure the snap on cover to the cylinder?
Resolution:
As of June 27th, 2018--- the cover screw is now standard in the screw packs for the 4040XP, 4040XPT, 4000T, and 4040SE so ST-3596 is no longer needed. :
Does Allegion write specifications and specs?
Resolution:
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Desig...:
What are the steps I need to take in order to do a card emulation test between biometric hand readers?
Resolution:
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct. These steps will guide you in...:
ACCESS CONTROL FUNCTION
Resolution:
AC:
Access control software
Resolution:
A computer based program controlling access privileges and monitoring the status of openings.:
Will Schlage make a cylinder in another vendors keyway?
Resolution:
Schlage only offers a limited number of keyways that match the BEST sections. Available in keys and cores.Specify keyway using the B suffix: AB = A, BB=B, CB=C, DB = D, DDB=DD, EB = E, FB = F, GB =...:
Which keyed removable kit is used with a 4754, 4854, 9854, or 9954 mullion?
Resolution:
The Von Duprin 4754, 4854, 9954, and 9854 mullions can be converted or ordered with key removable option. KR54-F kit is the conversion kit to convert the above mullions to key removable mullion.:
Why does my 7500 retract the latch bolt but not re-lock the trim?
Resolution:
Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:
Are there parts available for the obsolete 330 series door closer?
Resolution:
The 330 closer and parts were discontinued in early 2009. LCN does not have any parts available for the 330 series closer. The LCN 3030 Series would be the comparable closer replacement to the...:
What is the part number for a blade stop shim for a 6111 or 6113 electric strike?
Resolution:
010055-xx is the part number for Blade Stop Shim kit for 6111 or 6113 electric strike and it must be ordered separately. xx is for the finish callout.:
Are there any parts available for the old Dor-O-Matic 1200 overhead concealed series closers?
Resolution:
The Dor-O-Matic overhead concealed manual door closers have been obsolete since 1999, and there are no parts available for them.:
Can I order a "one piece" top rod for an 8827 for a 9' door?
Resolution:
8827 vertical rod device is available for 7 or 8 feet tall door standard. 12", 24", 36" and 48" extension rod kits are available for taller doors (8 feet max on fire rated openings). We do no...:
What parts are shipped with the 80-036 uncombinated SFIC core?
Resolution:
Uncombinated cores are furnished less keys, pins and springs. Ordering the 80-036 will get you an empty core so you can key it.:
What is the model number for the Ives door edge pull?
Resolution:
The sliding door edge pull is part number 230.:
Can you have a security stud hinge with a TW option?
Resolution:
The Security Stud and TW4/8 (through wire) options are in the same location on a hinge and cannot be ordered together.:
Which closer should I use for a "High Wind" condition?
Resolution:
A 4110 with AVB (advance variable back check) would be recommended. Using a SCUSH (Spring Cush) arm will also help minimize shock to all door hardware.:
Why does my AD-200 not accept a new programming code?
Resolution:
Early versions (12/09 ) of the AD200 User Guide in many DEMO kits incorrectly state the Programming sequence to change the a programming code. It shows entering the new programming code o...:
What arm can I use for the old LCN 4030/4130 closer?
Resolution:
The old 4030/4130 closers and arms are obsolete, there is nothing to replace them. No arm from other closers will fit There is no closer that can replace the old 4030 series closer with the exa...:
How do I get service on my Astro Swing operator that isn't working properly?
Resolution:
LCN does not does not have or supply any information for the old (obsolete) "High Energy" Dor-O-Matic Sliding doors, Bi-Fold doors or Astro Swing doors. You MUST be AAADM certified to work on, or g...:
Is the Von Duprin EL option available on Von Duprin XP98 or XP99 exit devices?
Resolution:
The EL (Electrified) option is available with Von Duprin XP98/99 exit devices. To order, specify ELXP98/99 with proper trim.:
Can you mount a 4041 Cush arm with a EDA arm template and get 180 degrees opening?
Resolution:
The dead stop post would need to be removed and the 4040/4040XP EDA mounting template for 180° would be followed.:
What is the best way to test the Von Duprin EL solenoid?
Resolution:
The best way to test the Von Duprin EL solenoid is with an ohm meter. You must test both coils to make sure the solenoid is good. The coil has three wires; green, yellow, and orange. The green...:
Does the 24 series have electrified trim?
Resolution:
There is no FSA/FSE electrified trim option for the Flacon 24 Series device.:
Is a Steelcraft Tech Data Manual available?
Resolution:
A current PDF copy of the Steelcraft Tech Data Manual is available on the Steelcraft website and can be downloaded here.To order a printed copy of the Steelcraft Tech Data Manua...:
How do you get the camera calibration values on a biometric F-Series HandPunch?
Resolution:
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...:
Do we offer HD-QEL?
Resolution:
We offer a couple different HD-QEL options:Hex key dogging (HD) is now available with Von Duprin non fire-rated QEL 33A/35A/98/99 electric exit devices that were shipped after D...:
What is the part # for the 4040 regular arm?
Resolution:
The 4040 regular and hold open arms are different. You would have to get a different arm to convert from regular arm to a hold open function. 4040-3077 for a regular arm. 4040-3077L for a long ...:
When were 313AN & 315AN anodized finishes changed to SP313 (695) and 622 powder coat finishes?
Resolution:
Beginning December 6, 2010, all 33A, 35A, 98 & 99 devices ordered as 313AN Anodized was furnished in SP313 (dark brown powder coat). All devices ordered as 315AN ...:
Is there a way to get a dry contact signal from a Chexit device when it is in alarm?
Resolution:
To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red) of the harness connector cable tha...:
Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
Resolution:
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...: