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Von Duprin el troubleshooting
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RELATED FAQS
Question
Answer
Can the Von Duprin exit alarm ALK and electric latch retraction QEL or EL device be in the same device?
Resolution:
No, Von Duprin exit alarm ALK and electric latch retraction QEL or EL are installed in the same location and can't be ordered together with the same device.:
What is needed to keep the EL device retracted all day?
Resolution:
To keep the Von Duprin electric latch retraction EL or QELA exit device dogged (retracted) all day, have your access control, Key pad, key switch, fire alarm contact or any other signals ...:
What is the power output of a 4600 operator?
Resolution:
The 4600 Series operator has both a 12VDC and 24VDC output rated at 1A (combined load) to power strikes, maglocks, and other devices, but an EL device must have a separate Power Supply for motorize...:
Does EL or QEL conversion kit for Von Duprin exit devices contain mechanism cover plate?
Resolution:
The conversion kit does not contain a new mechanism case cover plate. If a cover plate is desired, you would need the Fire or Less Dogging Cover Plate for EL/QEL conversion kit and Panic cove...:
How do I add mechanical dogging to my Von Duprin EL device?
Resolution:
HD-EL (Hex Dogging Electric Latch Retraction) solenoid and plunger can be replaced with standard EL solenoid and plunger on non fire rated exit devices, but this should not be used on a daily basi...:
What is the part number for the HD EL conversion kit for Von Duprin devices?
Resolution:
HD-EL conversion kit for 3 feet exit device is 050384-00 and for 4 feet is 050385-00.:
What power supply is need for Falcon EL devices?
Resolution:
The Von Duprin PS914 power supply with either the 900-2RS or the 900-4RL option board is required.:
Is there a Von Duprin conversion kit to change mechanical to electric latch retraction (QEL) in the field?
Resolution:
Followings are the list of the electric latch retraction (QEL) kits:114317-00QELA Modular Conversion Kit040061-00QELA Modular Conversion Kit w/CON958002-00HD-QELA Modular Conversion Kit040062-...:
Why do you need the potted circuit breaker for the Von Duprin EL device?
Resolution:
The potted circuit breaker for the Von Duprin EL device does the switching from the 16 amp pull coil on the solenoid to the .33 amp holding coil of the solenoid.:
What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
Resolution:
:
What power supply is needed for EL devices?
Resolution:
You can use a Von Duprin PS914 power supply with any of the following option boards depending on the application. 900-2RS board will power 1 or 2 devices that do not require timing from pow...:
What would cause an EL device to pull and release?
Resolution:
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...:
Can Von Duprin QEL/EL and CX be in the same device?
Resolution:
You can not use these options together on the same device per the following reasons: QEL/EL device retracts the latch bolt of the exit device allowing entry. CX (Chexit) device ...:
What is the best way to test the Von Duprin EL solenoid?
Resolution:
The best way to test the Von Duprin EL solenoid is with an ohm meter. You must test both coils to make sure the solenoid is good. The coil has three wires; green, yellow, and orange. The green...:
Can the Von Duprin EL option be added to any existing 98/99 device?
Resolution:
The Von Duprin EL option can be added to any existing 33A/35A, 98/99 series exit devices. :
Can a Von Duprin EL device be converted back to mechanical?
Resolution:
An EL device can't be converted to mechanical device. If the device is not connected to the power supply, it would function mechanically but no mechanical dogging option.:
Where can I find wiring information for the Chexit?
Resolution:
Chexit devices shipped before 8-24-2015 with solenoid driven:Attached are the single and double door wiring , cable voltage reading documents for trouble shooting, and the installation in...:
Can we run both mag locks and EL devices from the PS 914?
Resolution:
It requires 900-4RL and 900-FA option boards to release the mag locks when a fire alarm is activated. Specify PS914 x 900-4RL x 900-FA.:
Can the EL solenoid be replaced in the former Monarch 17/18 devices?
Resolution:
It can but the solenoid will need to be purchased through New England Door Closer as the factory discontinued the old ELR solenoid (part #650092-000) in June 2010.:
What would cause an EL exit device to pull and release repeatedly?
Resolution:
Following could cause the EL device to pull and drop repeatedly. Short to ground on EL wiring. Incorrect wire gauge used. For wire run and gauge requirements, click HERE Wrong power suppl...:
Are the Falcon EL solenoids rated for continuous duty?
Resolution:
The Falcon EL devices can be operated in a continuous duty cycle.:
Is the PS 914-2RS required for EL operation?
Resolution:
The PS914-2RS is the required power supply to operate 1 or 2 EL devices.:
Can you have an EL device and a SS device on the same device?
Resolution:
You can not have an EL and SS in the same device as the EL and SS devices have two different base plate assembly.:
Is the EL wiring adapter needed for QEL?
Resolution:
The EL wiring adapter is not needed for QEL devices.:
What is the power supply needed for the Dor-O-Matic EL devices?
Resolution:
PS914 with either the 900-2RS option board for powering 1 or 2 devices or the 900-4RL option board for up to 4 devices.:
How is the EL exit device wired up to the 900-2RS?
Resolution:
See attached instruction. PS914 Installation Instructions:
What could cause the fuse to blow in a PS873 power supply?
Resolution:
Following could cause the fuse to blow in Von Duprin PS873 power supply. PS873 power supply provides 2AMP at 24VDC or 4AMP at 12VDC. If this limit is exceeded the fuse will blow in the power sup...:
Does the cylinder cam get inverted on the SD option for the Von Duprin 99 exit device?
Resolution:
The cylinder cam must be inverted with the SD option to work properly.:
Will the 871-2Q operate the Von Duprin EL device?
Resolution:
The 871-2Q or 900-2Q will operate the Von Duprin EL devices.:
What gauge wire is needed for CX red and black power wires?
Resolution:
For Product Shipped prior to 8-24-2015 with solenoid and EPT or Door Loops: a. 0-100 ft, use #14 Gauge Wire ...:
What is (SD) Special Dogging?
Resolution:
SD is Special cylinder dogging in the center case of 98/99 rim and vertical rod non fire rated devices and is available with standard, EL, QEL, CX and ALK.:
Is the 900-ELK wiring adaptor required when using the PS914 power supplies?
Resolution:
Products shipped on or after August 8, 2012 no longer require the EL wiring adaptor. The ELK Wiring Adaptor (900ELK) was used only when using the PS914 power supply with either the 900-2RS or...:
How do I wire an EL device to normally hold open the latch and release it during a fire alarm?
Resolution:
Use a normally closed fire alarm as the input to the power supply option board (PS873-2 or PS914-2RS), this will hold the latch retracted. During a fire alarm, the contact will open, dropping...:
How many Von Duprin QEL devices can be connected to a power supply?
Resolution:
Product Ordered before 7/10/2012 - Product identified by no label on QEL motor. You must use the 900-2Q option board with the PS900 power supplies to operate the QEL devices. The attached ta...:
Is the Von Duprin EL option available on Von Duprin XP98 or XP99 exit devices?
Resolution:
The EL (Electrified) option is available with Von Duprin XP98/99 exit devices. To order, specify ELXP98/99 with proper trim.:
What power supply is required for two EL devices and one LCN auto operator?
Resolution:
Von Duprin PS914 x 900-4RL supports two EL with two auto operator.:
Can the EL or QEL conversion kit be used on the old Von Duprin 33/35 exit device?
Resolution:
Current EL and QEL baseplate conversion kits can be used on all latching types of the 33/35 series (non "A" version which were manufactured prior to 2003). At one time, the obsolete black EL ...:
What is the difference between Von Duprin EL and E functions?
Resolution:
Application is based on how the door will be used. Please contact Product Support at 877-671-7011 to discuss your application and select the correct device for your opening.:
Is there a wiring diagram for EL and Von Duprin PS914-2RS power supply?
Resolution:
Reference The 914 Installation instructions.:
Can you put an EL on a Von Duprin 22 device?
Resolution:
Von Duprin 22 series are not available with electric latch retraction EL option. 22 series are the economy device and are only available with RX, LX and exit alarm ALK. EL option is only availa...:
Is a Von Duprin or Falcon EL device available in 12V?
Resolution:
Electric latch retraction, EL, devices are only available in 24VDC. (Note: The EL option for 24/25 series and related service parts have been discontinued as of 7/25/2022):
Is the the PS914 EL wiring adapter needed for Von Duprin Chexit device?
Resolution:
The EL Wiring Adapter is not needed for a CX device.:
Are the Von Duprin EL and the HD-EL solenoids the same?
Resolution:
The solenoids are different. The current standard EL solenoid and mounting bracket is a one piece unit. The bracket is crimped into the front of the solenoid. This solenoid and plunger has no mech...:
How is the Von Duprin LX kit different than the EL - LX kit?
Resolution:
The Von Duprin LX kit would have a rod included in the kit. The EL-LX switch kit does not include the rod as the EL dogging rod is used.:
Is Von Duprin's EL device rated for continuous duty?
Resolution:
The Von Duprin EL devices are rated for continuous duty.:
Can the CD and EL options be provided on the same 98/99 rim or vertical rod exit device?
Resolution:
There is not enough room for both Cylinder Dogging (CD) and Electric Latch Retraction (EL or QEL) options because they both try to occupy the same space in the device.The dogging mechanism for cyli...:
Can I convert an L9000 electrified lock to fail safe or fail secure?
Resolution:
Procedure for the L9080EL/EU and L9082EL/EUTo modify an electrified L9000 from EU to EL or EL to EU move the link pin to the appropriate location indicated below in Figure 1. :
Does the 4600 Series (4630 4640) operator have a built in relay?
Resolution:
Yes, the 4600 Series operators have a built in ES (electric strike) relay that can be used to unlock a strike, maglock, or EL device before opening the door.:
How is a ELR or panic device wired to a Senior Swing?
Resolution:
EL devices are wired to the Senior Swing, using the P10 (761465) cable. Connect the "GRAY" wire to the SC terminal on the 900-2RS card in the Von Duprin Power Supply and the "VIOLET" wire to the ...:
Is the power to the Von Duprin potted module polarized?
Resolution:
The power to the Von Duprin potted module also called potted circuit breaker is non polarized.:
What are the Von Duprin part numbers for RX, LX and RX,LX-LC switch kits for field installation?
Resolution:
The attached table shows the part numbers for LX-RX and LX-RX-LC switches field installed.:
Can an existing 1990 be changed to an EL1490 and use the existing rods?
Resolution:
The EL1490 does not use the same rods as the 1990. However, the EL1690 would use the existing rods which would be the device used to exchange a 1990 device.:
Does Schlage have a 3 3/4" backset for the ND electrified locks?
Resolution:
The Schlage ND electrified locks can be ordered with a 3-3/4" backset, but the latch cannot be ordered separately because of UL regulations.:
Will the PS861 power an EL99?
Resolution:
The PS861 will not power an EL device. The high 16Amp current of the EL requires the PS914-2RS, PS914-4RL or the older PS873-2 power supply to operate.:
What is the purpose of the 900-2RS board?
Resolution:
The 900-2RS option board is used with PS914 power supply to isolate the inputs such as key pads or card readers from the outputs for EL electric exit devices. The EL draws 16 amp inrush that needs...:
Will the 900-2Q option board operate an EL device?
Resolution:
The 900-2RS is recommended to be used with EL devices but if you have a 900-2Q with PS914 power supply it can be used to operate up to two EL or one EL and one QEL devices .:
What is the difference between ED and EL for Doromatic devices?
Resolution:
EL only retracts the latchbolt or vertical rods/latches. Pulling on or tampering with the push bar has no effect on the solenoid plunger remaining seated in the solenoid. ED retract...:
Why is the Von Duprin PS873 power supply buzzing or chattering?
Resolution:
Some transformers in the power supplies provide a little humming noise and that is normal. If the humming in Von Duprin PS873 power supply is loud follow these steps. Remove the load from the outp...:
Is there an EL conversion kit for the Falcon 2390 exit device?
Resolution:
There is no EL conversion kit for a 2390, the device will need to be replaced.:
Does the wire size of an EPT affect the operation of an EL device?
Resolution:
Since most wire transfer devices such as an EPT or electric hinges cannot provide large gauge wires, we take the small gauge wire into account when determining the overall wire size for the device....:
Do you have to specify less dogging on a EL 33A/35A/98/99 series devices?
Resolution:
The standard EL33A/35A and EL98/99 EL devices does not come with mechanical dogging. If the device is specified as a HDEL33A/35A or HDEL98/99 the mechanical dogging will be available on the HDEL...:
Can you cut the EL conversion kit - 3' base plate to fit a 30" 9947 device?
Resolution:
You need to order the EL98/9947 or 3' EL conversion kit. This will fit on 28 1/8" minimum door opening on two vertical x vertical rod device doors.:
Does the Inpact EL94/95 have the same solenoid as the EL devices?
Resolution:
As of 1/16/2013, the 113189-00 EL INPACT SOLENOID/PLUNGER ASSY is no longer available.:
Has the Monarch 19 ever had electric latch retraction?
Resolution:
Electric Latch Retraction(ELR) option for the 19 Series was discontinued in December of 2006.:
Is there a conversion kit to add Electronic Dogging (ED) or Electric Latch Retraction (EL) to a 1690 or 1790 in the field?
Resolution:
There is no conversion kit to add EL or ED to an existing 1690 or 1790 series device. All of the components are built into the device, since the device does not have a separate base...:
How to wire 873-4TD to have 1 input trigger 2 EL devices?
Resolution:
To trigger two EL devices with one access input, wire your input into SC & I1, the first two screw terminals, then jump from I1 to I2 terminals.:
Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
Resolution:
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device. Be sure this screw is installed- Exit hardware and strike must be properly mounted ...:
How do you set up Windows' "Hyper Terminal" for console port troubleshooting on a biometric GT-400?
Resolution:
You can use Windows' "Hyper Terminal" to configure console port troubleshooting, set up a serial connection, and/or set up RS232 output on a biometric GT-400: For the COM setting, go into the C...:
692 Smart Bar trouble shooting
Resolution:
Verify power input lines have 12 or 24 volts DC. Power up the 692, several self test beeps should occur and the internal relay will cycle then it will become silent In normal operation breaking...:
Why is my latch not retracting when I depress the push pad on an XP98/99 device?
Resolution:
Pushing on the push bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...:
CX will not arm. Red light on solid waits 10 sec, light goes out and cycle repeats
Resolution:
Inadequate power or wrong gauge wire is used. The inrush current demand by CX will overload and shutdown the power supply if undersized. You must use the Von Duprin PS873 or...:
What Von Duprin solenoid crosses over to the solenoid part number 971687?
Resolution:
If you are trying to replace Von Duprin EL solenoid part number 971687, the sellable part number for the solenoid and plunger is 050535. Please note that the solenoid is rarely the cause of E...:
Why would the horn sound when the solenoid tries to engage on a Von Duprin Chexit device?
Resolution:
Make sure the proper power supply (PS873 or PS914) and proper gauge and run wire is used for Chexit devices shipped prior to 8-24-2015 with solenoid driven. Related Solution: What wire&n...:
Can the 8200 power an EL panic device?
Resolution:
The 8200 can not supply the power needed on an EL dev ice. The EL device requires a Von Duprin PS914-2RS or PS914-4RL power supply or the older Von Duprin PS873-2 or PS873-4TD models.:
How far down can an exit device be cut down in the field?
Resolution:
For most exit devices, please refer to the specific device series catalog for minimum door opening width the device can be cut down to fit. Be aware that some device options, frame...:
How do you test a Falcon 24 or 25 Series EL solenoid?
Resolution:
The resistance readings for a Falcon 24 or 25 Series EL solenoid should read;Green to Yellow = Pull Coil, should measure between 1 and 2 ohms of resistance. Green to Orange = Hold Coil, s...:
How far can a 4ft EL 99R device be cut down to?
Resolution:
EL98/99-4 ft rim device required minimum of 35.2" with 5/8" stop height door opening on single door and 35.56" with 4954/9954 mullion.:
Does the PS914-2RS x EL device have time delay?
Resolution:
The PS914 x 900-2RS option board doesn't have time delay. If time delay is required specify PS914 x 900-4RL. 900-4RL provides up to 75 seconds, 5 second increment unlock time.:
Would the 900-4R option board control EL devices in a PS914?
Resolution:
The 900-4R is used with PS900 series power supplies and has four independent outputs and inputs with no time delay. You can use any of these outputs with electrified hardware including EL devices a...:
How many EL devices can be operated from the PS 914?
Resolution:
You can operate two EL devices with PS914-2RS, up to four with PS914-4RL and up to eight with PS914-4RL-4RL with limited distance from power supply to the EL devices.:
Which electrified hinge is required or recommended for use with EL devices?
Resolution:
Recommend at least a 4 wire hinge and double up the wires for EL application.:
Can an EL device be ordered Fail Secure?
Resolution:
This is not possible as an EL device is an electric latch retraction and requires power to unlock the door thus only available in Fail Secure.:
Can a PS872 operate EL devices?
Resolution:
Yes, 871-2 option board is included in the PS872 power supply and will power 1 or 2 EL electric exit devices.:
Why does the DC output voltage on the PS914-2RS or PS914-4RL drops when access control is activated?
Resolution:
Following items could cause the DC output on PS914 series power supply to drop when access control is activated. Wrong gauge wire from power supply to the the power transfer. Excessive wire run...:
Will the PS873-2 operate the EL with new potted module?
Resolution:
The PS873-2 power supply will still operate the EL with new potted module.:
Are the EL wiring harnesses still required with the new potted module?
Resolution:
EL wiring harness is no longer needed with new EL potted modules.:
Will the MPB-842 or MPB-840 power EL or QEL devices?
Resolution:
The old MPB842 power supply will power up to two EL electric panic bars but will not power the QEL devices. A defective potted module inside the electric panic bar or defective power supply coul...:
Will the EL retrofit kit work on an old style 3347?
Resolution:
The EL retrofit kit will work with an old style 33/3547 exit device.:
Why does my lever sag on an L9000?
Resolution:
Levers may sag due to an incorrectly installed springcage or an incorrect springcage.Mortise locks with a fixed (rigid) lever such as an L9080 will use a spacer on the rigid lever (outside) and a s...:
Can the 8200 Series operator power a electric strike?
Resolution:
The 8200 Series operator CANNOT power a strike, maglock, or EL device. A separate power supply is ALWAYS required. There is an onboard relay to control a strike, maglock, or EL device.:
How many thread should be showing on the solenoid plunger bushing on EL device to operate correctly?
Resolution:
The threaded bushing on the solenoid plunger requires 8-9 threads showing to operate correctly.:
Is there a template that shows where to drill the hole for E/EL/SS/RX/LX/CX wires?
Resolution:
The hole should be drilled in the field once the end cap is located on the door. It is a 5/8" hole, that is located 5/16" from the end of the mechanism case. See installation instruction of t...:
What is the part number for the ND solenoid?
Resolution:
The new motor driven ND electrified locks shipped after March 14, 2016 do not require a solenoid. The Schlage ND-Series electrified locks shipped prior to March 14, 2016 would have used a...:
What is the difference between EL and EU?
Resolution:
EL: Electrically Locked (Fail Safe), locks when power is supplied and is unlocked when there is no power. EU: Electrically Unlocked (Fail Secure), unlocks when power is supplied and is locked when...:
Is dogging available w/ EL option on 24 or 25 series devices?
Resolution:
This option is not available as the solenoid is in the mechanism case where the dogging components would go. An HD-EL solenoid is not available, and Special Dogging(SD) is not an optio...:
What is the part number for EL Wiring Adaptor?
Resolution:
The part number for EL wiring adaptor is 44486876-00. The part number contains two adaptors.:
What size wire and run is recommended when using a PS914-2RS?
Resolution:
For Product Shipped Prior to August 2012 using the old (black) potted module:a. 0-100 ft 14 gauge wireb. 0-200 ft 12 gauge wire&nbs...: