How to test for proper pairing for the ASM/EDK.
ASM/EDK – How to test for proper pairing.The ASM’s right-hand light will confirm proper pairing. i. The left lig...
Schlage Commercial » Software » Isonas | Schlage Commercial » Readers » IP Based » Bridges and accessories (ASM/EDK) | Schlage Commercial » Software » Zentra
What devices are supported by Zentra?
As of 2/3/26 there are the supported Zentra devices:Real Time Devices: Schlage Reader Controllers RC11, RC15, RCK15WiFi Supported Devices: CTE (w/ MTB Reader), LE, LEB, NDE, NDEBOffline Devices: Contr...
Schlage Commercial » Software » Zentra
NDE locks are not updating overnight in Zentra.
The most common reason would be a Wi-Fi issue. We would want to check and make sure that Wi-Fi is working on the device and check to see if we are able to update manually. After that, we would wa...
Schlage Commercial » Electronic Locks » NDE Series | Schlage Commercial » Software » Zentra
How do you update firmware on devices in Zentra?
Here is a link to a page in the Zentra manual that provides an overview of updating firmware:https://manual.living.zentra.co/zentra-product-manual/1/en/topic/update-firmware-web-app...
Schlage Commercial » Software » Zentra
How can I buy more credentials for Pure Access Cloud?
We do not sell directly to the end user; credentials need to be purchased through distribution. We recommend that you contact your integrator to discuss options for purchasing new credentials.&n...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra
Get “How can we help” when clicking on Schlage Mobile Link Invite?
Change phone default browser from “Samsung” to “Chrome”. If doesn’t work, try changing from “Chrome” to “Samsung”. The issue is caused by the phone not properly proc...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra
Getting Error 400 when pulling report in Zentra
Make sure to not choose “select all” on all of the filters as all users and all other items are included by default. Only use filters to narrow down what to show other than all available dat...
Schlage Commercial » Software » Isonas | Schlage Commercial » Software » Zentra
How to Ensure REX is Enabled to Unlock Door
To ensure the request-to-exit input is enabled on a Pure Access Cloud or Zentra device so that it unlocks a door on trigger:Go to “Access Points” Find the Access Point to be enabled for REX, and t...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra