Category: Zentra

(Results from 41 to 50)
How to confirm if a device is online and connected?
To see if a networked reader, such as RC04, IP-Bridge, RC11, RC15, and RCK15 are currently connected to Pure Access Clout or Zentra:Go to “Access Points” Find the Access Point in question, and che...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra
How can I delete a user in Pure Access Cloud?
In Pure Access Cloud and Zentra, users may only be deactivated, not deleted.To deactivate a user:Go to the users list of Pure Access or ZentraClick the three dots to the far right of the user’s name...
Schlage Commercial » Software » Isonas | Schlage Commercial » Software » Isonas » Pure Access Manager | Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra
Can a Zentra user have both NFC and BLE Mobile Credentials?
A user can have either the NFC or BLE credential. If a user has BLE mobile and wants to upgrade to the wallet credential, they would need to have their permissions updated by a web-access admin user.&...
Schlage Commercial » Software » Zentra
What is the required criteria for a Zentra web-access or mobile-access password?
Your password must contain:At least 10 charactersAt least 3 of the following:        Lower case letters (a-z)        Upper case le...
Schlage Commercial » Software » Zentra
What email address does a Zentra password reset request email come from?
The email address is: [email protected]...
Schlage Commercial » Software » Zentra
My Zentra web-access invitation link has expired. How do I get it re-sent?
After an invite expires, the invited user can follow the "forgot password" process to create a password and gain access.Visit living.zentra.co in a web browser.Enter the email address that was invited...
Schlage Commercial » Software » Zentra
Is an enrollment reader the same in Zentra the same as an enrollment reader in Pure Access?
No, a Zentra enrollment reader is specific and only able to act AS an enrollment reader. This reader has one function and cannot be used as an access point. Any reader that is used as an access point ...
Schlage Commercial » Software » Isonas » Pure Access Cloud | Schlage Commercial » Software » Zentra
Does Zentra have a Toggle credential?
There are "Passage - Toggle" and "Secure - Toggle" events in Zentra history, but there are NO credentials enrolled to the site have the "Toggle" special credential property. Check to see if ...
Schlage Commercial » Software » Zentra
What Zentra features for online devices require the device have an active connection to the server?
What Zentra features for online devices require the device have an active connection to the server?ie: If a device is offline or disconnected, these will not function:- Custom Rules- Alerts- Host Comm...
Schlage Commercial » Software » Zentra
What is the "Keypad Backlight Timeout" setting for Schlage RCK15 in Zentra?
When enabling the keypad backlight, the timeout sets how long the backlight will stay illuminated after a key is pressed in seconds.  Pressing the # key turns the backlight off until another...
Schlage Commercial » Software » Isonas » RC Reader Controller | Schlage Commercial » Software » Zentra

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