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FAQs

Error message when trying to commission a Engage lock “Unable to commission, lock is currently on a different site” how to fix?

Resolution: This error is given when a lock is already commissioned to a different engage site. You can’t commission a device while it’s on a different site. You need to log into the site it is commission...:

How will LEBMD/LEMD respond to credentials if deadbolt extended without DPS closure?

Resolution: Lock will give 2 green blinks and NOT unlock. :

What is the cost of Schlage Mobile Bluetooth Credentials?

Resolution: The price as of November 5, 2023There are two cost structures:SMA-ENGAGE-FLEX-1YR is $6 per one year licenseSMA-ENGAGE-FIX5YR is $10 per 5-year licenseFor current prices, please check the Schlage p...:

What is stacking with Schlage Mobile Credential?

Resolution: Stacking is the option to add a license on to an existing credential, thereby extending its expiration dateand allowing an auto-renewal experience for the patron.:

Can I create mobile credentials without commissioning mobile-enabled locks in ENGAGE?

Resolution: Yes, a site administrator or manager can create mobile credentials in a site that does not have any mobile-enabled locks commissioned. Although it is not common, there are instances where a si...:

Is dogging allowed on fire rated devices?

Resolution: Mechanical dogging is not allowed on fire rated exit hardware. Electronic dogging is fine on fire rated devices as long as the power supply is tied to the fire alarm system.:

Can a vertical rod panic bar be put on a single fire rated opening?

Resolution: Fire rated vertical rod panic bars are not tested on single door opening and would not meet code. :

Is the Chexit option available on the XP98/XP99 devices?

Resolution: Yes, the Chexit is available on the XP devices. :

Is the Chexit available on the 94/95 series Inpact devices?

Resolution: There is no delayed egress option for the 94/95 series Inpact devices. :

Is there a way to reset a 900 series power supply if there is no DC output?

Resolution: You can try to reset a 900 series power supply by following the steps below:1) Remove any load from the supply. This is any relay boards and anything wired into the DC outputs. 2) Disconnect t...: