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FAQs

How should I prepare before calling customer service?

Resolution: When calling in for technical support have your program sticker on hand, be near the lock you are calling about, and prepared to troubleshoot. You may need to use a Philips head screw driver a...:

Can the longer ratchet release screw from the INS-2 Kit for a 98/9947 or 33/3547A be ordered separately?

Resolution: The longer ratchet release screw used with the INS-2 Kits for 98/9947 and 33/3547A device is available as part # 972476.:

Is there a 7/8" lip strike for the HL6?

Resolution: As an optionYou can order separately the XQ02-309 (T strike) and specify 7/8" lip lengthYou can order separately the XQ07-351 (ANSI strike) and specify 7/8" lip length:

What is the standard strike lip length for the HL6?

Resolution: HL6/PL7/PL8 T strike part numbers:HL6PART.10040 (605)HL6PART.10041 (606)HL6PART.10042 (612)HL6PART.10043 (613)HL6PART.10044 (625/626/629/630):

Does Schlage offer a retrofit KIL cylinder for Sargent 10X?

Resolution: Additionally, the Sargent 10X series KIL cylinder tailpiece length is 1.15". Schlage does not offer a tailpiece for the Sargent 10X series.:

Schlage Sense: Pair to the Schlage Home App

Resolution: The Schlage Sense - BE479, Discontinued is compatible with the Schlage Home app via both Bluetooth. The Schlage Sense is also compatible with Wi-Fi via the Schlage Sense Wi-Fi Adapter - BR400, Disc...:

Troubleshooting Navigation Issues in the Schlage Home App

Resolution: Why is the Schlage Home App Screen Limited or Hard to Navigate?If you're experiencing navigation issues with the Schlage Home app, it might be due to your phone's font size settings. When the font ...:

Is there a jig to cut the tailpiece for the Corbin or Sargent LFIC Primus cores?

Resolution: The existing Corbin or Sargent tailpiece must have one leg shortened. A tailpiece cutting jig is available part 47646702, to aide tailpiece cutting.:

When manually pushing a file works with an HHD, when I generate a new file, it still wants to manually push. What is the problem?

Resolution: Go to SUS options>update mode> and make sure auto update is purple, this will allow the file to be pushed automatically from Express.:

What are the wire leads on a 701 pushbutton?

Resolution: Black wires are normally closed; white wires are normally open.: