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FAQs

Can the rose size be changed on the Falcon W lock?

Resolution: The parts required to change from standard to small rose or small to standard rose are not available for purchase. A new lock will have to be ordered.:

Is the Falcon T lock available to be ordered less trim one side?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The T series is available less lever one side. The spring cage and mounting screws will s...:

Can the 09-900 mortise turn be installed with the L460 lock?

Resolution: The 09-900 NH (non-handed) turn will operate the L460 just like a standard turn. :

Does the XB11-979 thumbturn rim cylinder meet ADA?

Resolution: The standard XB11-979 turn is a cut-down version of the 09-509 thumbturn thus will not meet the ADA guidelines.Please consult the current commercial price book for more information and pricing. :

Is there an ADA thumbturn option for the SL1/SK1 or L9000 HSLR ligature trim?

Resolution: The standard thumbturns supplied with the SL1/SK1 and L9000 HSLR meet ADA requirements:

What is the diameter of the indicator rose on the B571 / D271?

Resolution: The indicator rose (B571 / D271) diameter is 2.84" :

Who do I contact for Brio questions?

Resolution: As of May, 2017: All technical, customer care, purchase orders, credit and invoicing questions should be directed to the Brio USA team at the number below: Direct Dial: (585) 319 5599&...:

Does LCN offer a 180 degree pocket closer for standard hinges or pivots?

Resolution: LCN does not offer a 180° pocket closer for conventional hinges or pivots.:

How to access LCN AS400 if CAUSER is disabled or locked out?

Resolution: If CAUSER is disabled or locked out, please use your own user id and password in the Client Access box (little grey box were you would enter CAUSER) to get to the AS400 system. The...:

Did Schlage offer an orange handheld key punch?

Resolution: At one time, Schlage offered the 40-111 handheld key cutter. This product was discontinued in the mid to late 1970's.: