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FAQs

What SNB is needed with 499F strike hook on wood door?

Resolution: The strike hook for the 499F or 954 strike is mounted with 2 each 1/4-20 screws which could be paired with 325 SNB's.The 325 SNB's are required for use with 499F or 954 strike hook when installed o...:

How much can be cut from a 355 door bottom?

Resolution: You can safely cut up to 3" from a 355 door bottom.:

What is the part number for a 12" rod for an Ives FB458?

Resolution: The FB458 with a 12" rod is a packaged/purchased item, so a 12" rod is not available as a sold separate item. Ives does offer a sold separate rod package for the FB458 in sizes 18", 24", 36" ...:

Can the 280 Sensaguard be taken appart to repair/replace interior components?

Resolution: No, the case is riveted together. If the rivets are removed, the Sensaguard will be non-functional because the possibility of springs and other components could be lost or misplaced, voidin...:

What is the part number for the decorative cap for an Ives 9100 series with the "O" mount?

Resolution: Individual parts from the "O" mount screw package are not sold separately. :

Is the "LM" or "DM" option available for the 24-R?

Resolution: The "LM" and "DM" options are no longer available for the 24-R panic device because it now has deadlocking standard (as of April 1, 2017).Before April 1, 2017 it was availa...:

How can I replace a damaged or missing UL Fire Label?

Resolution: If the devices installed less than a year ago we have the option of a UL field inspection. Below are the details of what need to happen. Allegion can submit for a field inspection in which UL...:

Is the Primus GP and KP key section still available?

Resolution: KP key section is only supported on existing systems.:

How do I get the L9000 series off the door if the inside bushing keeps spinning and the lever does not back off the mounting plate?

Resolution: This may be due to a broken mounting plate on the inside. You will have to cut away the inside rose or escutcheon to expose the two mounting screws that attach to the mounting post. This will allow...:

Can the LM9200 be ordered with the HL6 paddle?

Resolution: This configuration is not available. :