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FAQs

Will an electronic strike work with a HK-2 CR?

Resolution: A HK-2 CR only has “card reader out”, it does not have AUX 1 and 2 outputs, you will need to open the strike from the ACP, or use a HK-2.:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

What is the Q330-351?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The Q330-351 harness pack is a combo of both the Q330-345 (12V) and the Q330-346 (24V) connecto...:

How many M996L/L-BE Trims can be connected to a PS902, PS904, PS906, PS914 power supply?

Resolution: M996L/L-BE Summary:The Von Duprin M996L/L-BE trim is a motorized, electrified trim which can be locked or unlocked remotely.The trim can be field configured as Fail Safe or Fail Secure, and automat...:

Is there a video for how a Chexit works?

Resolution: Click here to watch a brief overview video of Chexit on the Allegion product support YouTube channel.:

Video : How To Change Handing For Von Duprin 996L Trim

Resolution: Click here to watch a video for re-handing the Von Duprin 996L Trim.:

What is the smallest width door the SC61A can mount Parallel Arm on?

Resolution: 22” with Rw/PA or Hw/PA arm when templated at 180 degree swing 21” with HDPA arm when templated at 180 degree swing 23” with DS, DS/HO, SS, or SS/HO arm when templated at 110...:

What is the smallest width door the SC71A can mount Parallel Arm on?

Resolution: 21” with Rw/PA or Hw/PA arm when templated at 180 degree swing 21” with HDPAarm when templated at 180 degree swing 21” with FA or FA/HO arm when templated at 180 degree s...:

What is the smallest width door the SC81A can mount Parallel Arm on?

Resolution: 23” with Rw/PA or Hw/PA arm when templated at 180 degree of swing. 22” with HDPA arm when templated at 180 degree of swing. 23” with DS, DS/HO, SS, or SS/HO arm when templated at 1...:

What is the SUS-A Cable?

Resolution: https://us.allegion.com/en/home/products/categories/electronic-locks/schlage-sus_sus-a-cable.html :