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FAQs

Schlage FE410 - Passage or Deadlatch Issues in Retracting on Lever Press

Resolution: Excessive wear on the latch caused by installation issues can create a condition where the lever will not be able to retract the deadlatch. If the door and frame are not aligned the deadlatch ...:

Engage lock - Failing POST on Power Up

Resolution: When the batteries are connected, the lock will perform a Power On Self-Test (POST). The POST is a self-diagnostic test that the lock runs to verify that the lock is installed correctly. The POST t...:

PIV Credentials - CSN/UID

Resolution: PIV cards have a 7 byte (56bit) CSN:

Schlage NDE - PIV Credentials and CSN/UID

Resolution: PIV cards can be read if MIFare CSN is enabled in NDE settings via Engage mobile app. The data is truncated to 32bits. :

Schlage GF3000 - Installation on Glass Door with Rail

Resolution: The GF3000 can be mounted in this situation as long as there is sufficient room to mortise and mount in the frame rail and door. Or you may be able to use the surface mount series GF3000. :

Schlage M400-Series - HDB Kit Screw Sizes

Resolution: (3) 10-32 x 3/8 set screws included with HDB brackets. Applies to HDB420, HDB450, and HDB490 :

Schlage 442S Cabinet Lock - What Hardware is Included

Resolution: The 442S Comes packed with: Electrified Latch Body Strike Screw Pack :

Schlage CO-series and AD-series - Relock Delay Range

Resolution: The time range a unit can be set for the Relock Delay is: 0 - 255 Seconds :

Schlage KP2000 Keypad - Replacement Cross Reference

Resolution: The DKP-165 from Locknetics would be the most similar looking keypad, single gang mount installation. The DKP-NS would be recommended if using outdoors; this unit is narrow-style, simil...:

Schlage MT20 Enrollment Reader - Enrolling 3rd Party Smart Cards via CSN

Resolution: To configure an MT20 to enroll 3rd party smart cards via CSN: Use configuration card, part number CE-404-033, "Enable CSN". The MT20 can then be used to enroll 3rd party smart credentia...: