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FAQs

What is the Frequency of the LCN 8310-880 receiver?

Resolution: The 8310-880 receiver frequency is 900 MHz (introduced in 2020 to current). Receiver is a Clear Plastic Receiver with RD900 on the it. See here for on line instruction sheet. :

What Schlage cylinders and cams are used with Von Duprin exit devices?

Resolution: Each document below identifes: Schlage cylinder type Schlage cylinder part # Schlage cam type for the exit device & trim series listed. Cli...:

What is the physical size of the LCN 4040XP-419, Flush Panel Adaptor?

Resolution: 4" wide x 2" tall (for frame attachment) X 3" deep (for arm shoe attachment). :

What do the Operating Indicators on the control box of the 4600 Series operators signify when they are lit?

Resolution: Power: The controller is receiving 120VAC power to control the operator. Fire Alarm: There is an active fire alarm activation in the building AND it is wired into terminals 1...:

Why Is My Schlage Lever or Knob Drooping or Sagging?

Resolution: A drooping or sagging Schlage lever or knob is typically caused by an issue within the chassis. Since this cannot be resolved through troubleshooting, we recommend contacting Customer Support by su...:

What Metals Are Used to Manufacture Schlage Locks?

Resolution: Schlage locks are crafted using a combination of base metals, including tin, brass, zinc, and aluminum. For more detailed information about the materials used in Schlage locks, please visit our Mat...:

How do I order a scalp plate for the door edge for a 5547WDC?

Resolution: There are two possible scalp plates, depending on the trim application and door preparation. Both are ordered by description as configured products (category: cover plates). They are&...:

Can Von Duprin concealed cable devices be ordered for non-standard door heights?

Resolution: Orders for cable devices for non-standard door heights are processed as engineering specials at an additional charge per cable.:

Schlage Sense: Delete Wi-Fi Adapter

Resolution: Please follow the steps below to remove the Wi-Fi Adapter - BR400, Discontinued from the Schlage Home App and unpair from the Schlage Sense - BE479, Discontinued:Launch the Schlage Home App.Press t...:

Does Schlage Ship Warranty Replacements Outside of the United States?

Resolution: Schlage ships warranty replacements only within the U.S. and to Puerto Rico. :