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FAQs

Is the pigtail the same for the Isonas RC-02 and the RC-03 readers?

Resolution: Yes, they use the same pigtail. :

Which phones are tested to work with the SUS-A cable?

Resolution: The following phones have been tested to work with the SUS-A cable: Android OS (9.0 or higher): Galaxy S8, Galaxy S10 Pixel 3, Pixel 4 Moto G, Moto G6 and G7 :

Can you activate the deadbolt on an LE lock from the outside?

Resolution: No, you cannot activate the deadbolt from the outside of the lock. :

How to Set Up Schlage Encode Series Locks with Bluetooth Only

Resolution: The entire Schlage Encode Series, can be temporarily set up to operate via Bluetooth only, which is useful for new residences without Wi-Fi. While this setup allows limited remote access through th...:

Is Changing the Finish Color on a Schlage Lock Covered Under Warranty?

Resolution: When it comes to altering the finish color of a Schlage lock, it's important to understand the warranty terms. Schlage's warranty covers "like for like" replacements, meaning the same style and fin...:

What is the Falcon X series rose diameter?

Resolution: The Falcon X series offers both the Gala and York style roses. York rose diameter = 3.197" (~ 3-1/4")Gala rose diameter = 2.570" (~2-5/8"):

What diode (for use with Electric Strikes) is sent out with the LCN Sr Swing and Benchmark operators?

Resolution: The diode is a 1N4148 diode. The diode is shipped in the ES filter kit. See here for photo a Sr Swing ES filter kit. :

Where are instructions for Von Duprin Emergency Secure Lockdown (ESL) option?

Resolution: The Emergency Secure Lockdown (ESL) instructions can be found by clicking HERE. :

Emergency Secure Lockdown (ESL) Frequently Asked Questions

Resolution: Please reference the data sheet and instruction sheet for most technical questions regarding the Von Duprin Emergency Secure Lockdown (ESL) option. Following are additional q...:

Is there a 2021 IBC Code update on Automatic Operators on Public Entrances?

Resolution: See here for informative post from Allegion IDH site on the 2021 IBC Code update on Automatic Operators on Public Entrances. See here for additional post from Allegion IDH site regarding...: