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FAQs

Can the CS210 be ordered with drive in latch?

Resolution: The CS200 series does not offer a drive-in latch for either deadbolt or latch. :

Troubleshooting Schlage Encode Lock Delay: Fix 30-40 Second Latency Issues

Resolution: Are you experiencing a 30-40 second delay before your Schlage Encode lock responds to app commands, locks, or unlocks? These latency issues are often caused by cloud connectivity problems, Wi-Fi in...:

Does Schlage offer any locks that work with Thread Technology?

Resolution: The only smart lock with thread technology is the Encode Plus (BE499WB). :

Are Falcon and Schlage cylinder pins the same?

Resolution: The Schlage and Falcon conventional cylinder pins are not the same. Schlage pins are .015" increments and Falcon pins are .018" increments.:

Is the Dexter ED2000 device still available?

Resolution: The Dexter ED2000 device is no longer available. It was replaced with the ED1500 which has an ANSI Grade 1 certification. :

Are ED2000 trims compatible with ED1500 devices?

Resolution: ED2000 trims are compatible with ED1500 devices. Also, ED2000 devices are compatible with ED1500 trims.:

Is the Falcon 1906 trim still available?

Resolution: The Falcon 1906 trim was discontinued. There is no equivalent for the 1906 in the current 19 Series trim offerings.:

Does the Falcon 24-C device use the same top latch as the Monarch 17-C?

Resolution: Yes, the 24-C and the 17-C use the same top latch.:

Which parts are necessary to retrofit a Von Duprin 98/99 Series rim exit device with special dogging (SD)?

Resolution: For 98/99 rim devices, retrofit kits are available: SD98/99 Rim Conversion Kit RHR: Part 050386 SD98/99 Rim Conversion Kit LHR: Part 050387 :

Are the Schlage mortise thumbturns available with antimicrobial finish?

Resolution: The Schlage mortise thumbturns (09-509, 09-544, and 09-509 L583-363) are available in antimicrobial finishes (both 626AM and 630AM). :