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FAQs

Will any of the current Falcon trims work on the obsolete Falcon XX device?

Resolution: Unfortunately none of our current Falcon trims will work on the obsolete Falcon XX device. Your best bet would be moving to a Von Duprin 88 Series and using one of the retrofit plates we have...:

Can a fire-rated device be converted to a non-fire-rated device with dogging?

Resolution: Unfortunately you can't convert a fire-rated device to a non-fire-rated device. A component inside the pushpad (dogging rod extension) that is installed for non-fire-rated devices is NOT inst...:

What are the "lock on open" and "lock on close" device settings for a Pure Access Cloud access point?

Resolution: These settings modify the existing latch interval setting but will only operate when a door position sensor is installed and configured for the access point.- Lock on Open: After an approval or adm...:

In Pure Access Cloud, what is the "Schlage Compatibility Mode" setting in the IP Bridge "Edit Access Point" menu* for?

Resolution: This enables Schlage Mobile Access Credential compatibility for IP Bridge access points that are equipped with MTB readers.*This setting will only appear for IP Bridge access points in tenants that...:

How do Auto-unlock w/Badge events appear in Pure Access Cloud History reports?

Resolution: For Legacy Isonas devices (RC03, RC04 and IP Bridges), both the start* and the end events are "Badge Unlock" events attributed to "System Admin."*There should be a user attributed approval at the s...:

Does NDE require different springcage for Yale or Medeco?

Resolution: Yes, the NDE has a different springcage.Part number: N523-224 is needed for J YA7, J YA6, J MED:

Can NDE take 12 or 24V external power?

Resolution: No, the NDE and NDEB locks are only powered by 4 AA alkaline batteries. :

Can Pure Access accommodate read in-read out entrances?

Resolution: Yes, for 12V low current fail secure devices, two reader controllers (RC-04, RC11, RC15) or one 2 door bridge can be used. For higher current, voltage, or fail safe devices, a minimum of one ASM wi...:

Can Engage accommodate read in-read out entrances?

Resolution: Yes you can have in and our reader with the Engage.You will need two CTE controllers with the reader at the door, one inside and one outside.:

Is the Schlage Ease Smart deadbolt with C5 cylinder supported by Allegion/Schlage US?

Resolution: Unfortunately, no. These are supported by Allegion AU. Please see contact information for the Australian Branch of Allegion below.Australia Support: Office: 61 3 9300 9300info.au@allegio...: