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FAQs

Will a Schlage L9000 fit a Falcon MA door prep?

Resolution: The Schlage L9000 lock will not fit in a door prepped for the Falcon MA.The mounting post holes are located 90 degrees off from each other on the Falcon MA and the Schlage L9000.On the MA seri...:

Why is the monitor switch signal showing open when it should show closed on the 4212 electric strike?

Resolution: Incorrect wiring on the strike, click here for detailed wiring information.:

What is the part number for the door thickness kit for ADXXX-993 locks?

Resolution: New updated part number for exit device mounting hardware kit: 47260744 (specify 993R, S, or M, finish, and the door thickness).Old Part number (for reference) was 46929287. :

What is the difference between the LM9200, LM9200F, and LM9200M?

Resolution: LM9200 non fire rated wood or hollow metal doors, 6'8" - 10'0" doorsLM9200F fire rated wood doors, 6'8" - 8'0" doorsLM9200M hollow metal doors, 6'8" - 8'0" doors:

My Apple or Android device will not communicate to my NDE lock

Resolution: After all basic troubleshooting and you still cannot connect to a lock, you should ask if they have any devices that may be interfering. We found an issue with Apple Watch trying to sync to the sam...:

When unlocked why does the outside lever not retract the latch on the L9090, L9091, L9092, L9093, L9094, L9095 installed with RX,

Resolution: When the RX switch on a L9090, L9091, L9092, L9093, L9094, L9095 is handed incorrectly it can cause the outside lever to rotate in the upward motion, but stayed in the locked position when trying t...:

Has the L283-031 mounting plate changed?

Resolution: The L283-031 was modified to have cut outs on both sides for use in both the L9000 and LT locks. Please see here for an image of the modified mounting plate. :

How to link one solution to another in Knowledge Center?

Resolution: inbenta://content/0000:

Are Proximity and Smart credentials available without programming?

Resolution: For blank Proximity cards, in special instructions specify 88i or initialized as they cannot be non-programmed. Specify NP for Smart for blank cards in special instructions. :

Does the MT20 enrollment reader replace the SUSB89 enrollment reader?

Resolution: Yes, the MT20 enrollment reader does replace the SUSB89 enrollment reader. It will read the same type of cards and can be configured to output the card data exactly like the SUSB89 does. When...: