Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What output configurations will the MT20 support?

Resolution: These output configurations are the most common but if you require a different output, please contact Allegion Technical Support at 1-877-671-7011, option 2.Default Configuration - CE-401-073 for u...:

How do I know what card types the ENGAGE portal accepts from the MT20?

Resolution: The MT20 enrollment reader will accept a large number of card types and output the data correctly. However the ENGAGE portal does not accept all of card types the MT20 can output. Please proc...:

My push button actuator works intermittently.

Resolution: The switch could be wearing out from fatigue and may need to be replaced, but it may be worth troubleshooting the following: The push plate may have shifted in its mounting box, not allowing f...:

What is needed to convert AD400-993M to AD-400-993R

Resolution: The tailpiece kit part# 46929303 is required for the 993R. :

On the 660-PB series surface mini box, can they get replacement red button caps?

Resolution: No we do not sell the button caps separately.:

On the M400 series maglocks, to test the DPS, does it require the maglocks to be powered?

Resolution: No, DPS should work and switch without power. If they are actuating the DPS switch with the magnet and it is not changing, ...:

Will the MT15 reader read Corporate 1000 credentials?

Resolution: Proximity cards, yes. Corp1000 cards are either 35-bit or 37-bit. If the panel is getting invalid format, The ACP may not be properly configured. :

GF3000 - On the armature there is a thin strip of aluminum that flexes. Is that available as a separate part # or only as part of the armature?

Resolution: Not available as a separate part. It is part of the armature. :

Is the control module for the 320M Mini Maglock with Adjustable time delay available separately?

Resolution: Yes it is. Part number P320210:

What is the resistance reading of the coil on a GF3000 Mag lock?

Resolution: The coil should read 14 ohms between the white and red wires at the coil.: