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FAQs

Can the 320M maglock be installed on a swinging door or only for sliding door application?

Resolution: This is for sliding doors only.:

On the CO-220, if the lock is in an unlocked toggle state and the fob is pressed for lock down, it will lock and then the fob is pressed again to take it out of lock down, will it go back to the unlocked state?

Resolution: The lock will resume the previous state when the lockdown is removed.:

On a M492 with the HDB490, are the shims required to be installed for the HDB?

Resolution: Yes, the shim places even pressure against the glass surface. Without the shim the screw is directly putting pressure on the glass. &nbs...:

Converting from VIP993 with Vonduprin 98 to an AD300-993R, what template overlay should be used?

Resolution: It follows the same template as the PRO, no decorative plate needed.:

What are part numbers for fire barrier and intumescent for 33 / 98 / 99 devices ?

Resolution: Here is a list of parts and part numbers for the fire barrier and the fire barrier intumescent… 33/3550AWDC-F: Fire Barrier = 24715237-00 Fire Barrier Intumescent = 24749160 (Le...:

What does it mean when I see an ! ( exclamation point) when I am logged into Engage Mobile App ?

Resolution: Engage device will display the orange explanation point (!) next to a device name whenever a programming change was applied to the device. The device needs an update, once a ...:

Where do I find the instructions for the steel lever conversion ?

Resolution: · See attached instructions for converting the lock to steel levers:

My BM-170 will not connect to an Be367 or Fe210 locks with the serial 2 pin cable

Resolution: · The BM170 may have been sitting in the dealers inventory and may not have the updated windows version for the device. · ...:

Do I have to install the shims that come with the M400 HDB bracket ?

Resolution: · Yes, the HDB Kit will come with 2 shims, you may or may not need both, the shims allow you to make a tight fit and also allows for a cushion for the set ...:

When logging into Express , getting error message- indicating there is an issue with the INI file, message asking - do you want to delete the ini file?

Resolution: · Before saying yes to delete the ini file, make sure there is a current copy of the .lld files ( Express Back-up Files ) · ...: