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FAQs

How to Set Up Two-Factor Authentication with HomeKit and the Schlage Encode Plus

Resolution: When the Schlage Encode Plus is paired with Apple HomeKit, you can enhance security by enabling two-factor authentication. Follow this step-by-step guide to ensure your lock is securely integrated ...:

History Not Displaying in Schlage Home App

Resolution: If you're experiencing issues with the history not displaying in the Schlage Home app, it may be related to the pairing sequence or a cloud connection problem. Below are solutions for different Sch...:

Schlage J-Strap Barn Door: Weight Capacity?

Resolution: The weight capability for Schlage J-Strap Sliding Door Hardware is to 220lbs. (100kg.) :

What does the LLLSPD stand for on older Schlage product labels?

Resolution: The designation LLLSPD appeared on some Schlage product labels. The LLL signified that lock was ordered "less" some component, such as latch or strike The SPD stood for special disco...:

VIDEO: How do I Remove the Outside Lever on a Schlage ND12, ND12 EL/EU or ND30 function?

Resolution: Below is the Written description of how to Install and Remove the Levers. Below the drawing are Links to Installation and Removal Videos that cover both ND12 and ND30 products.Remove the lock...:

Is the LM9300 strike package available?

Resolution: The LM9300 strike package (top and bottom strikes, floor anchors and screws) part number is 24353625. :

Is the LM9300 lock case only available?

Resolution: The lock case only can be ordered by itself. Example: LM9380 lock case part number is L283-316. See current price book for part numbers or below for the service manual (part number will vary depe...:

What is the L Series inside knob mounting plate part number?

Resolution: The inside knob mounting plate part number is L583-321.:

Is the KB628 a 6 or 7 pin key blank?

Resolution: Since SFIC is cut from Tip to Bow, the KB628 can be cut to a 6 or 7 pin key system. :

Is the N523-014 still offered?

Resolution: The N523-014 outside housing was replaced by the 24088544 outside housing and is direct replacement. See here for 24088544 See here for discontinued outside housing N523-0...: