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FAQs

What is the 900-8P option board function for the PS900 power supply series?

Resolution: 8 independent PTC protected outputs. They are devices that automatically break the circuit when it gets too much amperage and automatically resets the thermal fuse once the overdraw has clear...:

Will a Primus Cylinder Work in a Residential Lock?

Resolution: Primus cylinders are specifically designed for commercial use and are not compatible with Schlage residential locks. :

Can an Eero Router Pair with the Schlage Connect Series?

Resolution: No, Eero routers do not support Z-Wave connections. The Schlage Connect Series locks (BE468, BE469, BE469ZP) require a Z-Wave hub to enable online connectivity and integration with smart home syste...:

Schlage Glass Knob Came Off

Resolution: If you have a Schlage Custom Series glass knob, and the knob has come off, please submit a ticket. This is not a repairable issue. However Schlage Custom Series locks are covered under a Lifetime M...:

Which Door Template should I use for the Schlage L9066 x XL11-897?

Resolution: You can use the same Template that's listed for the L/LV9060 Function. The actual Template number will depend on the Trim Style and Door Material chosen.Click here for the Template Index. :

Which Door Template should I use for the Schlage L/LV9081function?

Resolution: You can use the same Template that's listed for the L/LV9080 Function. The actual Template number will depend on the Trim Style and Door Material chosen. Click here for the Template Index.&...:

Can the L9044 outside escutcheon be ordered separately?

Resolution: In October 2022, the 09-556 outside escutcheon is now available as a separate item. Example: 09-556 06 L or N 626). This update will be reflected in the February 2023 p...:

Can the L9444 outside escutcheon be ordered separate?

Resolution: In October 2022, the L9444 outside escutcheon was made available to order as a separate part. Example: 09-556 06 L or N 626. L escutcheon was previously not offered on the L9444 locks but ...:

Is the L9000 electrified lock offered with hold back?

Resolution: Locked down to tech As of October 2022, a hold back feature will be offered via the Specials Process ONLY (RFQ) using a solenoid based latch holdback called a L9082 EU ELR. ...:

Where can the AL series installation instruction be found?

Resolution: The AL series installation instructions can be found here.: